1. General Questions
Q: What services do you offer?
A: We specialize in:
Custom website design & development
Social media management & advertising
SEO & content marketing
Brand identity design
E-commerce solutions
Q: How do I contact support?
A: Reach us via:
Email: contact@uptvnow.shop
Phone: +352691305953 (Mon-Fri, 9AM-5PM PST)
In-person: 2711 N. Sepulveda Blvd, Suite 134, Manhattan Beach, CA
2. Service Process
Q: What’s your web design process?
A: Our 5-phase approach:
Discovery & strategy consultation
Wireframe & design approval
Development & testing
Client training & launch
30-day post-launch support
Q: Do I need to provide content?
A: Yes! We require:
Brand assets (logos, colors)
Website text/images
Social media access (for managed services)
Need help? Ask about our content creation add-ons.
3. Pricing & Payments
Q: What are your payment terms?
A:
Web design: 50% deposit, 30% at approval, 20% at launch
Social media: Monthly retainers paid upfront
All major cards/PayPal accepted
See full Payment Policy
Q: Are there hidden fees?
A: Never! You’ll approve:
Fixed project quotes (with scope document)
Monthly retainer agreements
Third-party costs (e.g., stock photos, plugins) billed transparently
4. Technical Questions
Q: Will my website work on mobile?
A: Absolutely! All sites are:
100% responsive (mobile/tablet/desktop)
Tested across browsers (Chrome, Safari, Firefox)
Speed-optimized (90+ Google PageSpeed score target)
Q: Who hosts my website?
A: Your choice! We recommend:
Managed WP hosting ($25-$100/month)
Self-hosting (you provide credentials)
We handle migrations either way
5. Policy Questions
Q: What’s your refund policy?
A:
Deposits non-refundable after work starts
Unused retainers refunded within 30 days
No refunds for completed/delivered work
Details: Refund Policy
Q: How do you protect my data?
A: Through:
Encrypted file transfers
Limited staff access
GDPR/CCPA compliance
Never sharing credentials publicly
Full details: Privacy Policy
6. Post-Service Support
Q: Do you offer maintenance?
A: Yes! Choose:
Basic ($99/month): Updates + backups
Premium ($249/month): Updates + backups + 3 edits/month
Emergency support: $150/hour (response within 2 hrs)
Q: How long until I see SEO results?
A: Typically 3-6 months for sustainable growth. Monthly reports track:
Keyword rankings
Traffic growth
Conversion metrics
7. Getting Started
Q: How do I begin a project?
A: Simple 3-step process:
Book a free consultation
Receive proposal within 48 hrs
Sign contract + pay deposit to start
Q: Do you work with international clients?
A: Yes! We serve clients globally. Note:
All communications in English
Payments in USD
Timezone: PST (California)
Still have questions?
Contact our team:
📧 contact@uptvnow.shop
📞 +352691305953
📍 2711 N. Sepulveda Blvd, Suite 134, Manhattan Beach, CA 90266